Frequently Asked Questions
Shipping Information
How do I track my order?
You will receive tracking information via email once your order is dispatched. You can use official delivery websites to track you order.
What are the delivery costs and options? Do you have express shipping?
We do have express shipping! We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over $50.
You'll always be able to choose a delivery option and see its cost before completing your order.
Orders and Payment
Is your packaging discreet?
Sure! We ship all orders in total black boxes or plain envelopes so that the only person getting excited about your delivery is you.
Can I make a change of address?
Please contact us asap! Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier.
Does Kissberries have a store I can visit?
No. We are an e-commerce business. All items are shipped directly from our warehouse. We are not open to the public.
Returns and Cancelation
Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed for the returns.
My order stuck in transit
Please contact us if your order does not make any movement for more than a week.
Wholesale Availability
We can offer wholesale prices.
Please contact us by email: info@kissberries.com